Go up icon

SolarWinds Service Desk Integration

This guide provides information on how to integrate SolarWinds Service Desk (previously Samanage) with the Binadox multi-cloud SaaS and IaaS usage monitoring and cost optimization platform.

1. Generate a JSON Web Token

1. Log into SolarWinds Service Desk with an administrator account.

2. In the navigation pane on the left, click Setup.

Setup SolarWinds

3. In the navigation pane of the Setup view, click Users & Access > Users. Click on the SolarWinds administrator’s name.

Admin User SolarWinds

4. In the administrator’s profile view, click on the Actions drop-down list at the top and select Generate JSON Web Token.

JSON Web Token SolarWinds

5. Click Copy to copy the generated JSON Web Token to the clipboard.

Copy JSON Web Token SolarWinds

2. Create New Connection for SolarWinds in Binadox

1. Log into your Binadox account.

2. In the navigation pane on the left, click Integrations. Proceed to the SaaS tab. Click on the SolarWinds icon. To quickly locate the SolarWinds software in the list of supported applications, type in its name in the search bar or use an alphabetical filter by clicking on the first letter of an application name, i.e. S.

SolarWinds Binadox

3. Indicate a connection instance name for further reference and differentiation. Click Continue.

Connection Instance Name SolarWinds

4. Enter a JSON Web Token (see Clause 1 on how to generate a JSON Web Token) in the JSON Web Token field. Fill in the billing information. Click on the calendar icon to specify the date the bill for application services is issued. Select a payment plan and region, and a billing period in the corresponding drop-down lists. Click Connect.

Connection Properties SolarWinds

5. SolarWinds Service Desk is successfully connected.

Status Connected SolarWinds

Was this article helpful?

Thanks for the feedback!