Freshcaller call center solution collaborates with Binadox Cloud Management Platform to provide fast, simple and seamless integration. New features that improve visibility, security, and IT management operations are now available for Freshcaller and Binadox users.
Freshcaller offers a complete call center on the cloud. It is an easy to set up software solution which requires only internet connection and a web browser to start supporting your customers. Freshcaller accommodates global calls, supports contextual conversations, provides real-time call center insights, and more. It allows companies to purchase local phone numbers and share one number with multiple users. What’s more, this software solution offers real-time dashboard that provides information about call queues, ongoing calls and agent availability. It also has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.
With just a couple of clicks, Binadox provides organizations with accurate Freshcaller usage insights and spend data in real time. This integration also helps companies enhance security, quickly resolve technical issues and prevent corporate data loss. Binadox analytics enables Freshcaller users to identify unsanctioned or redundant applications and receive cost optimization recommendations.